Immigration Case Processing Manager
Massif
Surrey, BC, Canada
About Us
Acme Visa is a premier global immigration consulting firm headquartered in Metro Vancouver, with established offices in Canada, the UAE, India, and Africa. We help foreign nationals migrate to Canada for work, study, business, tourism, and family reunification — delivering personalized, high-quality immigration solutions. Our mission is to empower families and professionals to build their lives in Canada through secure, transparent, and legal pathways.
The Role
We're seeking a dedicated, detail-oriented Immigration Case Processing Manager to lead our case processing operations. You'll oversee the accuracy and compliance of client applications, guide a team of processors and coordinators, and keep files moving on time. This role calls for strong organization, calm under deadlines, and a genuine commitment to exceptional client service.
What you'll do
- Plan, organize, direct, and evaluate the operations of the immigration processing department.
- Supervise and coordinate case processing staff, administrative employees, and file coordinators.
- Review applications and supporting documentation for accuracy, completeness, and compliance with Canadian immigration regulations and company standards.
- Develop and implement office procedures, workflows, and quality control measures to improve efficiency and service quality.
- Monitor deadlines, submission timelines, and processing updates to ensure timely file completion.
- Train, mentor, and guide processing staff on immigration procedures, documentation, and company policy.
- Communicate professionally with clients on application progress, document requests, and procedural updates.
- Coordinate with government departments, legal representatives, employers, and external agencies on file matters.
- Prepare operational reports, processing statistics, and performance evaluations for senior management.
- Resolve complex processing issues, client concerns, and administrative problems efficiently.
- Ensure confidentiality and secure handling of sensitive client records.
- Support management in developing business strategies, improving client services, and maintaining regulatory compliance.
- Monitor changes in immigration programs and policies to keep the organization compliant and ready.
- Participate in recruitment, scheduling, and performance management of processing staff.
- Maintain electronic and physical filing systems for immigration records and documentation.
What a strong candidate brings
- 6 to 7 years of experience in immigration.
- Previous supervisory or managerial experience (required).
- Strong knowledge of immigration documentation, office procedures, and regulatory compliance.
- Excellent organizational, communication, and leadership skills.
- Strong written and verbal English; Hindi or Punjabi an asset.
- The ability to support customers in difficult, high-stress situations with positivity and empathy.
- Proficiency in office software, case management systems, and record-keeping procedures.
Why join Acme Visa
You'll manage meaningful work that changes people's lives — helping families and professionals realize their goal of living and working in Canada — inside a global firm with a track record of transparent, client-focused service.
Application question: Do you have immigration case processing experience?